• What are your hours?
    • Lobby: Monday thru Thursday 9:00am – 5:00 p.m.
    • Lobby: Friday 9:00am-6:00 p.m.
    • Lobby: Saturday 8:00am- 1:00 pm.

     

    • Drive-Up:  Calumet City, Chicago Heights and Bourbonnais only
      Monday thru Thursday 8:00am-5:30pm
      Friday 8:00am-6:00pm
    • Satruday 8:00am-1:00pm
  • Are you Open to the Community?
  • Yes, Illiana Financial Credit Union is OPEN TO THE COMMUNITY.

  • Do you have any ATM machines?
    • Yes, at Calumet City and Chicago Heights.

  • Do you have a night deposit box?
    • Yes, at Calumet City,Chicago Heights and Bourbonnais

  • Do you redeem US Savings Bonds?
    • No

  • Are accounts federally insured?
    • Yes, by the National Credit Union Administration (NCUA)an agency of the Federal Government.

  • Can I have my tax refund check deposited into my account?
    • Yes, as long as all payees are on your account. You can set this up with your tax preparer by using our routing number and your account number.

  • Can my employer send the Credit Union some portion of my check?
    • You need to contact your payroll department. We accept deposits from a number of employers or sources.

  • Can I go online and have funds automatically deducted from my checking account at another institution or from my payroll? How can I set it up to have this done?
  • How much do I have to keep in my Savings Account?
    • $20.00

  • What is your Routing Number?
    • 271976523

  • If I make my VISA payment today will it be credited to my VISA right away?
    • Yes.

 

  • Can I bring in any type of check to cash?
    • Our policy on checks is sight unseen, so we need to see the checks before we make a decision.

  • What type of loans can a check by phone payment be made on?
    • We can do a check by phone for any loan, except for the VISA; unless the VISA is delinquent.

  • Why do I get charged a $10.00 fee?
    • After six months of inactivity on your account, you are charged a $10.00 fee every month until there is activity.

  • Why do I get charged a $2.00 fee in my savings account?
    • After your fourth withdrawal from your savings account, you are charged a $2.00 fee every time you withdraw.

  • Why must I have $20.00 in my account?
    • To be a member and be eligible to use our services you must own one share which is $20.00.

  • What are your current Mortgage rates?
  • Can I make a payment on any kind of loan at Illiana by phone?
    • Yes.

  • I have a checking account at another institution, can I authorize payment to my Illiana loan?
    • Yes, however there is a $10.00 charge for this service.

  • Why do I have to become a member to access other services?
    • The Credit Union is owned by our members and we only offer services to our members.

  • How do I get to the Naperville office?
  • What are your Share Certificate rates?
  • What is my account balance?
    • This information is available online using home banking or using our automated telephone service “ILLY”.

  • Did a certain check clear my account?
    • This information is available online using home banking or using our automated telephone service “ILLY”.

  • Has my deposit been credited to my account?
    • This information is available online using home banking or using our automated telephone service ILLY,