At Illiana Financial we are always looking for friendly, professional individuals with a passion for helping others.  We offer competitive wages and benefits.

We are an equal opportunity employer


     

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Job Title:  Asset Recovery Supervisor

Reports To:  Chief Administrative Officer

Location: South Holland

Revision Date:  09 /16

Job Summary: 

To manage and lead collections team to ensure collection of outstanding debtors, manage and direct team priorities, to improve the efficiency and effectiveness of Asset Recovery.

Key Job Duties/Activities

  • Follow all policies and guidelines including internal security measures.
  • Comply with Federal Regulations.
  • Participate in all required training.
  • Oversee all collection functions, including the control of accounts that are potentially delinquent, delinquent, or charged off.
  • Ensure established policies, procedures, and legal requirements are followed.
  • Train, direct, and appraise personnel.
  • Provide required reporting; collections forecasting, actual, and variances to targets.
  • Resolve member inquiries, disputes, and concerns in a timely and professional manner.
  • Communicate effectively with members while maintaining a standard of courtesy and professionalism.
  • Provide guidance in relation to collection and cash allocation priority.
  • Utilize software to assign accounts and track delinquent loan activity.
  • Reconcile charge-offs and recoveries on a monthly basis.
  • Must have working knowledge of Bankruptcy Laws and Fair Debt Collection Practices Act.
  • Work with outside legal counsel on foreclosures and other collection suits.
  • Prepare reports for Board of Directors.
  • Prepare call report sections.
  • Provide work out solutions that adhere to policy provisions.
  • Process garnishments, levies, and answer subpoenas.
  • Maintain knowledge of security and safety policies.
  • Recognize potential fraud.
  • Identify and recommend areas for improvement.
  • Perform other duties as directed by CAO.

 

 Organization:

Organize basic functions for a pleasant and functional working environment. Demonstrate leadership and teamwork, as well as actively participating and contributing during meetings. 

Compliance:

This role requires keeping in compliance with company procedures and policies. Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.    

 

Job Requirements:

  • A high school diploma or GED equivalent and bad debt collections experience. 
  • College degree is a plus.
  • Bilingual is a plus.
  • Letter writing skills.
  • Telephone skills.
  • Excellent organizational skills and the ability to multi-task.
  • Individual should be a self-starter and have an interest in learning and practice a leadership approach.
  • Work with common PC software, including knowledge of Microsoft Office software for word processing and spreadsheets.
  • Excellent communication and interpersonal skills.
  • Able to communicate and function professionally with all levels of personnel across the organization.
  • Strong prioritization skills.

Essential Requirements  

  • Must be able to stand 8 hours straight.
  • Capable of lifting a 5lb box.
  • Able to use a phone and keyboard.
  • Perform basic math.
  • Possess critical thinking skills.