Expect Our New Online Banking System on May 1,2019!
Illiana Financial’s new Online Banking system is coming on May 1, 2019. In preparation for this upgrade, here is some helpful information that may apply to you based on the way that you use Online Banking today.
Migrating Your Payees
Bill Pay payees will be migrated to the new system, so you can continue to pay bills without missing a beat. Payee addresses and your payee account information will be brought into the new Online Banking automatically. While we will make every effort to bring over all of your payees, in rare cases some payees may not come over. We ask that you please verify your payee information on Online Banking before April 30th, especially payees that have recurring payments.
The updated service will offer many new benefits and features including better cash flow control and the ability to accept electronic bills. Best of all, the new bill pay features a new payment model where your account will reflect a withdrawal on the same day the biller receives the funds for your payment!
You will continue to access our Online Banking System through www.illiana.org. The majority of your payees will also be converted to the new system. In rare instances, a payee may not convert. To add a payee, simply go to the ‘Add a Bill’ tab and follow the instructions.
Any single transfer that you have set up will be carried over during the conversion. However, recurring transfers you have set up such as, transfers from checking to savings and transfers to/from external accounts, will have to be re-established.
The first time you log into Online Banking on or after May 1st, you will be asked to accept Terms and Conditions. Please review the Terms and Conditions carefully as they have been updated.
History of your payments will not be converted to the updated system. We ask that you please go to your current payment history listing and print off any history you think you may need before May 1st. Our Internet Banking Department will also be able to access your history.
You are a valued member to Illiana Financial Credit Union. We thank you for your patience during this transition and we are confident you will be pleased with our new and enhanced bill payment service.
How to log-in to the new system:
You will be able to log-in to the new system, using the same User ID you use now. However, your password will require to be changed.
- the first time you log-in to the new system, you will use the last 6 digits of your SSN
- you will then be prompt to create a new password
- enhanced security (challenge) questions will also have to be created
If you have any questions, please feel free to contact us by calling 708-891-7800 or send us your inquiries through our "Contact Us" feature online.